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Over the years, we have helped our customers with:

Customer Experience Improvement

Secure e-Business Solutions

Seamless inter-organization e-Business Applications

Intranet Portals

Electronic Workflow Applications

Executive Replacement

e-Delivery All The Way!

Involvement

In 2003 when the Government of Ontario made the decision to replace its manual paper based Purchasing Card (Pcard) administration system with an up to date electronic workflow system, I was specifically tasked by Senior Management to push the envelope of electronic service delivery and to leverage the Corporate Intranet Portal and related Customer Profile Database.

Solution

To satisfy this request, I presented a plan to the steering committee for the implementation of a fully electronic workflow system that would traverse corporate boundaries and establish interoperability between the bank and the Government systems. This system would be easily and securely accessible to customers through the Corporate Intranet Portal and would use the Government's Public Key Infrastructure (PKI) authentication. In addition, the paper based statements would be eliminated and replaced by secure personalized access to the bank reporting system exclusively through the Portal using secure automated login. This would allow customers not only to access statements, but also to view transactions throughout the billing cycle and pave the way to electronic reconciliation.

Implementation

I worked closely with the Bank, the business area responsible for the Pcard Program, and the technical staff to make the plan a reality. This implementation pioneered a complex electronic relationship between the bank and the Government and took efforts and persistence to implement, particularly considering the scope of 14,000 card holders located in all areas of the Province. Neither the bank nor the Government had attempted such an implementation before.

Results

In addition to the usual benefits of the electronic workflow application, the Government has found that it has a much better control over the purchasing card administration and is in a much better position to serve its card holder customers.

Both organizations are quite proud of this achievement. The bank sees the result as a new service they can offer their customers, and the Government is using it as a model for future implementations.

Louis-Charles Lavallée

October 2004

© copyright 1995 - 2004 - Louis-Charles Lavallée Lavallée – Last update November 1, 2004

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e-Business Portal Application Breakthrough: customers enjoy secure personalized access to outside services, just one click away!

Louis-Charles Lavallée writes the book on secure seamless integration of vendor sites for a large government corporate intranet portal – Read more about the Rules of Engagement.

e-Delivery All the Way! Customers find that electronic service delivery eliminates delays!

We designed an authenticated workflow system to convert a paper based system to a fully electronic system for a large government purchasing cards application – Read more about Pcard Online...

Live in four days: Customer service redefined!

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End to end electronic workflow makes customers' lives easier!

We designed the electronic workflow system that spans the Government of Ontario staff and suppliers to provide an integrated solution for the administration of translation jobs. – Read more about the Translation Tracking System... (Coming Soon}